New Global Media - Insights #Product

Essential Energy

Sat, 17 Jun 2023 08:47:20 +0000

Improving compliance & productivity for Essential Energy

Wine Australia is an Australian Federal Government statutory corporation that promotes and regulates the Australian wine industry. Wine Australia helps foster and encourage profitable, resilient and sustainable Australian wine grape and wine businesses by investing in Research and Innovation, building markets, disseminating market information and knowledge, encouraging adoption and ensuring compliance through our regulatory functions.

Client project objectives

Enable wine growers to connect with mature and emerging markets to communicate the personality of their wines and expand Australian exports.

Client solution

A new global strategy was developed which created a new digital conduit to connect growers with existing and new emerging markets. New global wholesalers and customers can now access growers to help them select and purchase Australian Wine direct from growers and the cellar door.

Australian growers can now exploit new opportunities and reach the right wholesale and distribution networks to help them lower costs and sell more Australian Wine to new and existing markets.

Project results

Our new strategy helped Australia’s wine industry expand at a compound annual growth rate of 6.4% (CAGR) and opened up new emerging markets such as China where Australian Wine exports grew to A$1.2 billion. China now accounts for over 40% of wine exports.

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Wine Australia (Federal Government)

Fri, 09 Jun 2023 10:40:13 +0000

Connecting Wine Australia with new emerging markets

Client project objectives

Enable wine growers to connect with mature and emerging markets to communicate the personality of their wines and expand Australian exports.

Client solution

Australian growers can now exploit new opportunities and reach the right wholesale and distribution networks to help them lower costs and sell more Australian Wine to new and existing markets.

Project results

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Vertiv

Fri, 09 Jun 2023 10:32:09 +0000

Oracle ERP, OSC, CPQ, PRM integration

Vertiv connects and protects networks with core-to-edge solutions and expertise that is unmatched anywhere in the world. Vertiv builds future-ready infrastructures to enable our customers’ vital applications to run continuously, perform optimally, and scale with business needs. Vertiv delivers Data Centers: Hyperscale/Cloud, Colocation, Enterprise and Edge.

Vertiv has a market cap or net worth of $7.68 billion as of June 7, 2023. Its market cap has increased by 78.22% in one year.

Client project objectives

New Media was contracted to help Vertiv modernise its technology to reduce administration head hours and increase productivity across the APAC region. Vertiv was experiencing challenges deliver complex client solutions quickly and accurately leading to poor NPS scores. Vetiv needed a new end-to-end solution to transform their business processes and deliver new Partner Management Solutions, a major growth channel for their industry.

Client solution

New Media performed a Digital maturity Assessment to benchmark their transformation journey. The DMA helped identify key requirements and to scope a strategic solution and roadmap. An end-to-end Oracle Solution was rolled out across their business; ERP, OSC, CPQ and PRM. Many administration tasks were automated and a new CPQ delivered seamless estimates which included external products, compliance, warranties and complex configurations, e.g. configuring a new data centre. A new Partner solution allowed Vertiv to manage and build new Partner channels offering dynamic pricing, and managing Partner Marketing and KPIs.

Project results

Vertiv reduced administration head hours by 83%, worth $9.8 million, improved productivity by 410% and helped increase their customer NPS scores from 37 to 92, two key project KPIs.

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Citigroup

Fri, 09 Jun 2023 10:23:51 +0000

Customer intelligence

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation that moves the equivalent of Germany’s GDP each day across borders, currencies and asset classes. 90% of global Fortune 500 companies are served through Citi’s institutional banking franchise.

Client project objectives

Deliver a smart, multilingual platform that would be deployed across the APAC region to engage over 100 million customers in 19 markets leveraging customer data and hyper-personalisation to deliver growth and relevant customer experiences to drive growth.

Client solution

NGM delivered a secure, Cloud solution that worked across emerging markets in the Tiger economies. Our smart multilingual solution helped identify opportunities, engage high-net-worth customers and deliver customised individual experiences that delivered growth and reduced churn.

Project results

Our new customer intelligence platform helped Citigroup bank one-third of Asia’s billionaires.