Vertiv

Vertiv connects and protects networks with core-to-edge solutions and expertise that is unmatched anywhere in the world. Vertiv builds future-ready infrastructures to enable our customers’ vital applications to run continuously, perform optimally, and scale with business needs. Vertiv delivers Data Centers: Hyperscale/Cloud, Colocation, Enterprise and Edge.

Vertiv has a market cap or net worth of $7.68 billion as of June 7, 2023. Its market cap has increased by 78.22% in one year.

New Media was contracted to help Vertiv modernise its technology to reduce administration head hours and increase productivity across the APAC region. Vertiv was experiencing challenges deliver complex client solutions quickly and accurately leading to poor NPS scores. Vetiv needed a new end-to-end solution to transform their business processes and deliver new Partner Management Solutions, a major growth channel for their industry.

New Media performed a Digital maturity Assessment to benchmark their transformation journey. The DMA helped identify key requirements and to scope a strategic solution and roadmap. An end-to-end Oracle Solution was rolled out across their business; ERP, OSC, CPQ and PRM. Many administration tasks were automated and a new CPQ delivered seamless estimates which included external products, compliance, warranties and complex configurations, e.g. configuring a new data centre. A new Partner solution allowed Vertiv to manage and build new Partner channels offering dynamic pricing, and managing Partner Marketing and KPIs.

Vertiv reduced administration head hours by 83%, worth $9.8 million, improved productivity by 410% and helped increase their customer NPS scores from 37 to 92, two key project KPIs.